Refund policy
All sales are final
Every item in our store is made to order and printed just for you. Because of this, all sales are final. We cannot accept returns, exchanges or cancellations for sizing, colour preference or change of mind.
Please review the size guide on each product page before ordering.
Damaged, defective or incorrect items
If your order arrives with a printing defect, a manufacturing flaw, damage, or is not the item or size you ordered, we will replace it at no cost to you.
To make a claim:
- Contact us within 14 days of delivery through our contact page.
- Include your order number and clear photos of the issue and the item’s tag.
- Keep the item until your claim is resolved. If we need it back, we will send you a prepaid return label.
Once approved, we will make a replacement in the same item and size. If a replacement is not available, we will issue a full refund to your original payment method.
What is not covered
- Ordering the wrong size or colour
- Normal wear, washing or care-related damage
- Delivery delays once your order has shipped. Delivery dates are estimates based on Canada Post delivery standards, and delays caused by the carrier, weather or other events beyond our control are not eligible for refunds or credits.
- Packages marked delivered by the carrier at the address provided at checkout